A printer in constant use breaks down, jobs pile up, and finding someone who really knows the device costs even more time. In this situation, a hasty new purchase is often the expensive stopgap, even though a professional repair reliably brings the device back, extends its service life and preserves the residual value of your equipment. We diagnose, repair and test your Epson devices so they reliably return to operation.
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CDS repairs Epson devices in its own repair centre or on site through a network of field service technicians across Germany, backed by swap services and spare parts management.
Large Format Printers (LFP) and System & Devices (SD), both in and out of warranty.
Depending on the model, repairs are carried out in the repair centre or directly at your site; the model overview shows what applies to your device.
Cost estimate in advance for a flat fee of €50, offset against the repair or only charged if you decline.
After the repair, we test every device for full functionality before it is returned to you.
Submit a repair request for your Epson device online at any time, with prompt processing and feedback on the next steps. Please note that the request form is in German.
CDS repairs Epson devices in the categories Large Format Printers (LFP) and System & Devices (SD), both in and out of warranty. The service includes diagnosis, repair, testing and return, either in the repair centre or on site.
Both are possible, depending on the model. Complex repairs that cannot be resolved on site are carried out in the repair centre.
The downloadable model overview on this page (in German) shows which Epson models CDS repairs and whether the repair takes place on site or in the repair centre.
For workshop repairs, processing takes around 10 working days, subject to spare parts availability, plus 1 to 2 days for shipping. For certain Epson large format devices, on-site service is available instead; see the model overview for details.
CDS charges a flat fee of €50 for the detailed fault analysis and cost estimate. If you go ahead with the repair, this amount is offset against the repair costs. Otherwise, it is invoiced after you decline.
The device is shipped at your own expense, and the shipping risk lies with the sender. Please do not send accessories or consumables. Detailed instructions on preparing your shipment can be found in the packaging guide.
Behind every service at CDS are experienced IT and high-tech specialists. We listen, work with you to find solutions, and guide you through the process from the initial consultation to implementation. Get in touch with us however you prefer.
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