The devices in your demo pool are constantly on the move, which makes them prone to defects. We repair them in our own repair centre so they are fully ready for use in your demo pool again.
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Because we deliver and collect demo devices across Europe, our technicians often know the most common IT and high-tech devices before a defect even occurs. We inspect every device after each demo deployment. If we find a defect, we fix it in our repair centre before the device is released for its next deployment. This expertise is also available for repair requests that have nothing to do with your demo pool.
CDS repairs devices in its own repair centre or on site through a network of field service technicians across Germany, backed by swap services and spare parts management. Our in-house technicians are not specialised in a single brand but trained on a wide range of IT and high-tech devices.
Professional repair of your demo devices, including disassembly, cleaning and a final function test.
On-site repair at the point of use by qualified technicians available across Germany.
Replacement devices provided during the repair, so your business operations continue without interruption.
Dedicated service for Epson devices, with its own model overview and online repair request
If a device fails, we decide based on the situation: if the defect can be fixed directly, a CDS technician visits your customer and repairs it on site. If not, your customer receives a replacement device (swap service) from our stock while we repair your device in our repair centre. As soon as it is ready for use, we swap it back.
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CDS repairs a wide range of IT and high-tech devices, not just a single brand. We also offer a dedicated repair service tailored specifically to Epson devices.
Both are possible. If a device fails during an ongoing demo deployment, we send a technician for on-site repair, replace the device via our swap service or commission the service directly from the manufacturer, depending on the situation and the device. Devices returning from a regular demo deployment, on the other hand, are always inspected and repaired in our own repair centre.
We inspect every returned device after each demo deployment. If we find a defect, we fix it in our repair centre before the device is released for its next deployment.
Behind every service at CDS are experienced IT and high-tech specialists. We listen, work with you to find solutions, and guide you through the process from the initial consultation to implementation. Get in touch with us however you prefer.
