Oliver von Lowtzow

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Oliver von Lowtzow
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Technical support & repairs

When it comes to technical support you can rely on CDS as an experienced partner. Both an own service center and a nationwide network of service technicians, our technial support is well-positioned.

Technical support of CDS

Key figures of our service technicians (per year):

  • 2.500 on-site repair service
  • 40.000 refurbishment-processes + (pre)-installations
  • 3.000 Swap Services
  • 8.000 Pre-Staging processes (Printing)

"We know our devices very well."

Oliver von Lotzow, Head of department technology, CDS

We convince with competence

Our service technicians are equipped with a broad technical know-how within several product groups:

  • Office-IT (Notebooks, PCs, etc.)
  • Printer, Large Format Printer, MFP
  • Server & Storage
  • Robotics Solutions
  • Multimedia Systems, Large Format Displays
  • Domestic appliances

Benchmarking

With the help of standardized measurement and assessment procedures we are able to detect the hardware performance and can compare them according to certain criteria. In this manner we can ensure the performance of the system and detect hardware issues and remove them at the same time.

Technical configuration

We will apply the hardware configuration given by the selection of default settings according to the customers‘ request or produce a device based on individual demands as well as software based pre configurations.

Refurbishment

Used devices will be professionally refurbished through us. Products which arise from demo loan processes or exhibition events, will be tested qualified, refurbished and refined – including safe file deletion of customer information.

Maintenance and Repair

CDS operates nationwide as a certified service partner for worldwide leading manufacturer and repairs Large Format Printer (LFP), Laser printer, inkjet printer, label printer and systems & devices within and out of warranty – in our own maintenance center or directly on-site. For any further information please klick here.

Swap services

For issues with technical devices we offer a handy swap service. You will receive a swap device and we will repair your defect device. Once the repair has been finished, we will either deliver it back to you or we will stock it up in our swap service pool for any other swap.

Why technical service from CDS?

We offer our customers the following advantages:

  • Own maintenance center
  • Nationwide service technician network
  • Real-time information

Further logistics solutions from CDS: